Our methodology.

At the boutique, owner-run Total Quality and Safety Management Solutions, we pride ourselves on delivering unmatched, bespoke safety management solutions to small flight departments and aircraft owners, and pilot mentoring nationwide. We are dedicated to being your in-house safety officer, standing by your side and providing exceptional services, support, and innovative solutions to all the members of your team.

We are a fierce proponent of promoting independence within organizations, and have decades worth of experience in flight operations management, compliance, total quality, and safety management.
We empower small flight departments by working with you to design, and take ownership of your own procedures, systems, and ultimately develop a qualitative approach to managing your flight operations and businesses processes.

By partnering with us, you're investing in a proactive approach to safety that goes beyond compliance, ensuring the well-being of your team and the longevity of your operations.
And most importantly, we don’t sell a product, we sell a journey!

As life-long aviators and professionals, our team understand the unique challenges that small flight departments face, and we are here to help you navigate through them. Trust TQSMS to be by your side every step of the way, ensuring your operations are safe and compliant.

With TQSMS, you can rest assured that your safety management is in reliable hands, yours! Let us take care of the finer details with you, so you can focus on what matters most - your business.

  • Safety and quality can be achieved with minimal expenditure, and bigger does not always mean better.

  • Our Total Quality Management foundation means that we will always put your needs first, so that you can put your internal and external customer needs first in turn.

  • Bespoke, one-of-a-kind solutions for your unique business that are designed by you, because it is managed by you. Process ownership is a core value of a TQSMS approach.

  • We are selective with who we choose to accompany on this Journey. Core values like trust, honestly and a desire for continuous improvement as more important to use than turnover, so we make sure our values align before setting a course with you.

  • Industry best practices and the most up-to-date procedures will complement your operation.

Who we are

  • CEO

    With an absolute passion for doing things “the right way”, and an insatiable need for learning, and continually improving processes, Ben has spent his entire career building his reputation and education. Ben has 4 Airlines Pilot Certificates from 4 continents, and with 5000 hours of dedicated Corporate Aviation, Part 125 and Part 135 time, flying world-wide, has spent his entire career growing within his beloved General Aviation. Amongst others, Ben’s repertoire includes:

    • Dr. Tony Kern Professionalism in Aviation Award Recipient 2024.

    • Current NBAA Part 135 subcommittee co-chair 2023 - present.

    • Final year MBA with an International triple accredited University.

    • Post Graduate Diploma in Business Administration (2022).

    • Diplomas in both Business Management (2018 & 2023) and Total Quality Management (2014).

    • Auditing and implementing experience with ISBAO, Wyvern, Argus, SGS and FSF BARS.

    • International Standards Organization 9001 auditor and implementer.

    • Several Business Jet type ratings including an Airbus Corporate Jet, Embraer's, Cessna's and Bombardier's, with hours in 22 different aircraft, and NAT crossings and world-wide flying experience.

  • Founding member
    Amy brings a wealth of experience and a true passion to bring out the best in our processes and people:

    • 19 years experience in the Aviation industry

    • Holds 2 Airline Pilots Certificates and has flown over 20 types around the world.

    • More than 7000 hours flying experience in 91, 135, 141 and 121 operations.

    • Flight Instructor, with over 700 hours of ab-initio and advanced instruction.

    • International Standards Organization 9001:2015 auditor.

    • Women in Aviation International registered mentor

    • 2018 “Top women in Aviation” finalist

    • Royal Aeronautical Society member

    • NBAA member

  • "I can vouch for his character, honesty and reliability as a person and his skills as a safe, careful and thorough pilot, as well as adaptability and problem-solving abilities on the line"

  • "I very soon realized the high caliber of aviation professional which I am dealing with. He naturally leans towards positions of leadership and responsibility and he has a proven track record of being very dynamic in these positions."

  • "What impresses me most about Ben is his intellectual ability and his attention to detail. Ben is consistently courteous to our passengers and fellow co-workers. He treats everyone with respect, and is a pleasure to work with. He handles arising issues logically, and handles stress well. Ben's CRM abilities and techniques are second to none."

  • "Aviation quality assurance, safety and industry advancement is also his passion and is reflected in his tireless efforts within the aviation industry which include multiple operation and safety manuals as well as publications on current industry and safety related topics."