Our methodology.
At the boutique, owner-run Total Quality and Safety Management Solutions, we pride ourselves on delivering unmatched, bespoke safety management solutions to small flight departments and aircraft owners, and pilot mentoring nationwide. We are dedicated to being your in-house safety officer, standing by your side and providing exceptional services, support, and innovative solutions to all the members of your team.
We are a fierce proponent of promoting independence within organizations, and have decades worth of experience in flight operations management, compliance, total quality, and safety management.
We empower small flight departments by working with you to design, and take ownership of your own procedures, systems, and ultimately develop a qualitative approach to managing your flight operations and businesses processes.
By partnering with us, you're investing in a proactive approach to safety that goes beyond compliance, ensuring the well-being of your team and the longevity of your operations.
And most importantly, we don’t sell a product, we sell a journey!
As life-long aviators and professionals, our team understand the unique challenges that small flight departments face, and we are here to help you navigate through them. Trust TQSMS to be by your side every step of the way, ensuring your operations are safe and compliant.
With TQSMS, you can rest assured that your safety management is in reliable hands, yours! Let us take care of the finer details with you, so you can focus on what matters most - your business.
Safety and quality can be achieved with minimal expenditure, and bigger does not always mean better.
Our Total Quality Management foundation means that we will always put your needs first, so that you can put your internal and external customer needs first in turn.
Bespoke, one-of-a-kind solutions for your unique business that are designed by you, because it is managed by you. Process ownership is a core value of a TQSMS approach.
We are selective with who we choose to accompany on this Journey. Core values like trust, honestly and a desire for continuous improvement as more important to use than turnover, so we make sure our values align before setting a course with you.
Industry best practices and the most up-to-date procedures will complement your operation.
Who we are
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CEO
With an absolute passion for doing things “the right way”, and an insatiable need for learning, and continually improving processes, Ben has spent his entire career building his reputation and education. Ben has 4 Airlines Pilot Certificates from 4 continents, and with 5000 hours of dedicated Corporate Aviation, Part 125 and Part 135 time, flying world-wide, has spent his entire career growing within his beloved General Aviation. Amongst others, Ben’s repertoire includes:
Dr. Tony Kern Professionalism in Aviation Award Recipient 2024.
Current NBAA Part 135 subcommittee co-chair 2023 - present.
Final year MBA with an International triple accredited University.
Post Graduate Diploma in Business Administration (2022).
Diplomas in both Business Management (2018 & 2023) and Total Quality Management (2014).
Auditing and implementing experience with ISBAO, Wyvern, Argus, SGS and FSF BARS.
International Standards Organization 9001 auditor and implementer.
Several Business Jet type ratings including an Airbus Corporate Jet, Embraer's, Cessna's and Bombardier's, with hours in 22 different aircraft, and NAT crossings and world-wide flying experience.
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Founding member
Amy brings a wealth of experience and a true passion to bring out the best in our processes and people:19 years experience in the Aviation industry
Holds 2 Airline Pilots Certificates and has flown over 20 types around the world.
More than 7000 hours flying experience in 91, 135, 141 and 121 operations.
Flight Instructor, with over 700 hours of ab-initio and advanced instruction.
International Standards Organization 9001:2015 auditor.
Women in Aviation International registered mentor
2018 “Top women in Aviation” finalist
Royal Aeronautical Society member
NBAA member